Legal
Privacy Policy
Effective Date: June 25, 2026 · Last Updated: June 25, 2026
The Fix Gym Personal Training ("The Fix Gym," "we," "us," or "our") is a private personal training studio located at 4133 Redwood Ave. #1006, Los Angeles, CA 90066, owned and operated by Get The Fix, Inc.. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit thefixgym.com, complete our quiz or intake forms, subscribe to our emails, or contact us about our services.
Please read this policy carefully. By using our website, you acknowledge that you have read and understand these practices.
Section 1Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Complete the 2-Minute Program Finder quiz (name, email address, fitness goals, health history, current activity level)
- Submit a contact form or inquiry
- Subscribe to our email list
- Book a consultation through our scheduling tool
- Email or call us directly
This may include your name, email address, phone number, and health and fitness information such as goals, current activity level, injuries, and relevant medical history.
Information Collected Automatically
When you visit our website, certain technical information is collected automatically, including:
- IP address and general geographic location (city/region)
- Browser type, version, and language settings
- Device type and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs (how you found our website)
- Date and time of your visit
Session Recordings (Mouseflow)
Important disclosure: We use Mouseflow, a session recording and analytics service, on this website. When you visit thefixgym.com, Mouseflow may record your mouse movements, clicks, scrolls, keystrokes in form fields, and other on-page interactions. This data helps us understand how visitors use our site and identify opportunities to improve the experience. Your session may be recorded. You can opt out of Mouseflow recording at mouseflow.com/opt-out.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations
- Deliver the 2-Minute Program Finder quiz results and follow-up information
- Send you program updates, offers, and email communications (if you have opted in)
- Understand how visitors use our website and improve content and functionality
- Analyze the effectiveness of our marketing and advertising
- Comply with applicable legal obligations
We do not sell your personal information. We do not share your personal information with unaffiliated third parties for their own direct marketing purposes.
Section 3Third-Party Services
We use the following third-party tools that may collect or process your personal information. Each is governed by its own privacy policy, linked below.
We use Google Analytics 4 (GA4) to analyze website traffic and visitor behavior. GA4 collects data including IP addresses, device information, and browsing behavior on our site. Google may process this data on servers located in the United States and other countries.
As described in Section 1, we use Mouseflow for session recording and heatmap analysis. Mouseflow data is stored on Mouseflow's servers and subject to their data retention and security policies.
We use Drip as our email marketing and automation platform. If you subscribe to our email list or submit your contact information through our quiz or forms, your name and email address are stored and processed by Drip.
When you book a consultation or call through our website, you are directed to Calendly, a third-party scheduling service. Information you provide during booking (name, email, phone, and any notes) is processed by Calendly and subject to their privacy policy.
Our website uses the Meta Pixel (Facebook Pixel), which allows us to measure the effectiveness of our advertising on Facebook and Instagram and to show relevant ads to people who have previously visited our website. The Meta Pixel may collect information about your device, browser, and actions on our site.
We use Google Tag Manager to manage website tracking scripts and Google Ads to run advertising campaigns. These tools may collect data about your visit and interactions with our ads. Google's privacy policy applies to data processed through these tools.
Our website is hosted by SiteGround. SiteGround's servers process and may log technical information including IP addresses and server request data as part of standard hosting operations.
Cookies and Tracking Technologies
Our website uses cookies (small text files stored on your device) and similar tracking technologies. We use the following types:
- Essential cookies: Necessary for the website to function properly. These cannot be disabled without affecting site functionality.
- Analytics cookies: Used by Google Analytics and Mouseflow to understand how visitors use our site, which pages are popular, and where users exit.
- Marketing cookies: Used by Meta Pixel and Google Ads to measure advertising performance and enable retargeted advertising to previous website visitors.
- Functional cookies: Used to remember your preferences and improve your browsing experience.
You can control cookies through your browser settings. Most browsers allow you to refuse, accept, or delete cookies. Note that disabling certain cookies may limit functionality on our website. For more information about managing cookies, visit allaboutcookies.org.
Section 5Email Communications
We send email communications including program updates, offers, and newsletter content to subscribers who have opted in. In compliance with the CAN-SPAM Act:
- Every marketing email we send includes a clear and functional unsubscribe link.
- We honor unsubscribe requests promptly, within 10 business days.
- We do not use misleading subject lines or sender information.
To unsubscribe from our email list at any time, click the "unsubscribe" link in any email or contact us at our contact page.
Section 6Data Retention
We retain personal information only as long as necessary for the purposes described in this policy or as required by law:
- Contact inquiries and quiz submissions: Retained for up to 3 years from the date of submission, or until you request deletion.
- Email marketing data: Retained while you are subscribed. Upon unsubscription, email data is suppressed (retained to honor opt-out) within 30 days.
- Analytics data (GA4): Retained for up to 14 months per Google Analytics default settings.
- Session recordings (Mouseflow): Retained for up to 12 months per our Mouseflow plan settings.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/HTTPS encryption for all data transmitted to and from our website
- Secure web hosting with firewall protection (SiteGround)
- Limited access to personal information on a need-to-know basis
No method of internet transmission or electronic storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your personal information. If you believe your information has been compromised, please contact us immediately.
Section 8California Residents' Privacy Rights
If you are a California resident, you have the following rights with respect to your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
You may request information about the categories and specific pieces of personal information we have collected about you, and how we use and disclose it.
You may request that we delete personal information we have collected from you, subject to certain exceptions (such as legal obligations or ongoing business needs).
You may request that we correct inaccurate personal information we hold about you.
We do not sell your personal information and do not share it for cross-context behavioral advertising as those terms are defined under California law.
We will not discriminate against you for exercising any of your California privacy rights.
Health and fitness information you provide is used only to provide or improve our services. We do not use it for other purposes or share it with third parties beyond the service providers listed in Section 3.
To exercise any of these rights, submit your request using the contact information below. We will respond within 45 days of receiving a verifiable request. We may ask you to verify your identity before processing your request.
Section 9Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted personal information to us, please contact us immediately via our contact page and we will take steps to delete that information.
Section 10Links to Third-Party Websites
Our website contains links to third-party websites and services (including Calendly, YouTube, and other external sites). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Section 11Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Section 12Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Fix Gym Personal Training
Get The Fix, Inc.
4133 Redwood Ave. #1006
Los Angeles, CA 90066
Email: our contact page
Phone: (310) 340-7817
Website: thefixgym.com
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